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RETURNING YOUR ITEM(S)

WHO TO CONTACT TO RETURN ITEM(S)

If you want to return your item(s) please send us an email at orders@alphastateapparel.com.au please also note the original reference number you received.

NOTE

Please note that standard return policy is 14 days from the day you've received your item(s) unfortunately we're unable to refund you after the 14days have past.
The shipping cost will be the customers responsibility if you're returning the items to Alpha State Apparel.
Returns remain the responsibility of the customer until they are received by Alpha State Apparel.
We recommend that you take necessary precautions by using registered and traceable shipping services.

 

EXCHANGES

We will give you the choice to exchange your item if you have picked the wrong size/ selected the wrong colour.
Your item(s)
MUST BE un-worn, un-washed and in the same condition that it was received.
Once it has been returned to Alpha State Apparel & inspected, we will advise you via email the approval of the exchange.
​If it has been rejected, the item will be returned back to you & shipping costs will be covered by ourselves.
PLEASE NOTE: Sales / Discounted / Limited Release items are not eligible for exchange.

 

REFUNDS

If an item is faulty, wrongly described or different from the sample shown then please follow the below instructions to receive a refund.
As per the above,  your item(s)
MUST BE un-worn, un-washed and in the same condition that it was received.
Once it has been returned to Alpha State Apparel & inspected, we will advise you via email the approval of the refund.
​If it has been rejected, the item will be returned back to you & shipping costs will be covered by ourselves.
​Please note, if you wish to have a replacement product instead of a refund please advise so via the email.

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